FAQs

Q: Where do you ship to?
A: We ship to the UK and UAE. Free shipping is available on all orders.
Q: How long does delivery take?
A: Standard delivery takes 5–10 business days. Express options may be available at checkout.
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Item must be unused and in original packaging. Contact us to initiate a return.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use it on our courier’s website to track your package.
Q: My item arrived damaged, what do I do?
A: Please contact us within 48 hours of delivery with a photo of the damage and we’ll send a replacement or issue a refund.
Q: Are your massager products safe to use daily?
A: Yes, all our massagers are designed for regular use. We recommend starting with shorter sessions and following the instructions included with each product.
Q: Do your products come with a warranty?
A: Yes, all products come with a 6-month warranty against manufacturing defects.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other methods available at checkout.
Q: How do I contact customer support?
A: You can reach us via the contact form on our website or email us directly. We respond within 24 hours.
Q: Can I change or cancel my order?
A: Orders can be changed or cancelled within 12 hours of placing them. After that, the order may already be processing.